A Purpose Driven Profession: Principles and Ethics for Library Staff

This training is designed to give new library employees foundational knowledge related to working in libraries. Attendees will explore the four core competency areas of librarianship and complete corresponding reflection activities.

Articulating Value: Creating an Outcome-based Evaluation Plan for Any Project

Learn evaluation concepts and how to strategically assess a program or service to identify improvements or communicate impact. By the end of this training, participants will have a working evaluation and targeted communication strategies for a project of their choice. 

Communicating Data: Using Visualization and Storytelling to Inspire Action

Attendees will learn to create a compelling data story using data visualization concepts and applying basic design principles. Included in this webinar is a handout of resources to supplement the content of the webinar.

Defuse the Situation: Using Conversation to Build Empathy and Trust with the Public

This training identifies common conversation types, how to prepare for and plan conversations addressing various issues, strategies for using positive language to guide conversations, and how to use empathy-driven approaches to gain greater understanding and build trust with patrons.

Engaging Talent From Day One

Attendees learn how to create an effective onboarding process that will engage new hires before their first day.  We’ll uncover the steps to maximizing employee potential through a supportive process that builds relationships and is catered to each employee’s needs and skills. Together we’ll learn the essential components of onboarding and how they work together to support staff, reduce turnover and result in increased productivity and value for your organization.

Getting Started: Strategic Planning for Community Transformation

This training introduces the framework for creating a community-focused strategic plan for organizations of any size. We’ll discuss the elements of a community-focused plan and how this approach to planning increases the value and usefulness of a community-focused plan.

This webinar is meant to be an introduction to Alliance Research’s approach to community-focused strategic planning for libraries of all sizes.

Mastering the Art of Difficult Conversations

Attendees will develop skills to stop avoiding difficult conversations and tackle them head on to create meaningful change in your organization. 
We’ll talk about the elements of difficult conversations and why we struggle to communicate. We’ll discuss methods you can use to prepare yourself for having a difficult conversation to increase the likelihood of a positive outcome. We’ll also touch on difficult conversations in the workplace like how to have difficult conversations with your boss or people you manage and how to receive a difficult message.

A companion course with Mastering the Art of Difficult Conversations is entitled Defuse the Situation: Using Conversation to Build Empathy and Trust with the Public. This training focuses more on conversing with the public and library patrons and pairs well with content taught in Mastering the Art of Difficult Conversations.

Rooting Out Dysfunction
& Creating Successful Teams

Learn to identify the pitfalls of dysfunctional teams and how to avoid those to create a communicative, motivated team. This training will touch on pitfalls that many teams fall prey to and how to avoid those as team leaders and team members. No matter the role you play in your library’s team, we have information that any member of the team can implement. You will learn methods and activities you can immediately put into practice to improve communication and increase trust between team members.

Leading with Awareness: Building an Effective Team Culture

This training focuses on ways that leaders of teams can use value-driven strategies to build a culture of trust and gratitude with their teams. We’ll cover practical tips that any leader can implement to improve their team’s effectiveness and start their journey to becoming a more value-driven organization. Attendees will receive a reflection workbook that can be completed individually or as a team to help the discussion of team improvement.